| At Educe™, we have following procedures
to be followed for any engagement with our esteemed Customers
for their requirements before, during and after sales. We believe
that these processes are the backbone of good support infrastructure.
Proposal against RFP
Upon receiving RFP (request for proposal), it is studied
and analyzed by experienced professionals at our end to get
the idea of your requirements and assess the feasibility vis-à-vis
our existing capabilities...
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Customized
Development and Implementation
The Requirement Definition Document (RDD) and rough-cut project
plan form the basis for a detailed activity planning. This
involves estimating the quantum of work, preparing System
Requirement Specification (SRS) and identifying the milestones
along the path of deliverables...
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Customer
Relationship Management
We use sophisticated CRM tools to handle our customer relations.
We request all our customers to use this tool which is web-enabled
to communicate with us on all requirements, issues and problems.
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Issue / Requirement Management Process
Once the requirement / Issues are logged in by our customers
in the CRM tool, we take these into our internal process.
We have set of tools deployed in-house which enable us to
manage the process of change management in most desirable
and effective manner...
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